Please note that standard free shipping on orders of $30 or more is only valid when shipping to the US states. This free shipping offer excludes P.O. Box or APO/FPO/DPO and International orders.
Most orders ship within 1-2 business days.
After shipping, we'll send the tracking information by email.
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
Please note, some items may require a longer ship-out and/or delivery timeframe.
If you do not receive your order after 10 business days, please contact us for assistance at email@example.com.
Shipment Damage in Transit
If you see obvious damage to your order's shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write, "Refused due to damage" on the delivery receipt.
Keep a copy of the delivery receipt with your notes regarding the damage and contact us at firstname.lastname@example.org immediately.
Please keep all original packaging materials for 30 days to return an order in the rare case you discover damage or defects after delivery.
If you discover damage or a defect after delivery, contact Customer Care. We will work to resolve the issue and, in our sole discretion, we may:
Authorize a return. Issue a replacement.
Arrange a repair or replacement if an item falls under a manufacturer's warranty. Arrange a repair and cover costs for an item that does not fall under a manufacturer's warranty.
The Deal Story brings you quality merchandise from brands that you love, all at unbeatable prices. Our longstanding relationships with top retailers across the country make it possible for us to offer you the absolute best selection of closeout merchandise, customer returns, and overstocks, all at the best prices you’ll find online. Our ever-growing, always-changing product selection includes all of the things you need and all of the things you want. Check back often!